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}
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Notícias e Podcasts 1e3x6n
TCU determina que INSS adote medidas para melhorar análise de pedidos de benefícios previdenciários 1y336v
Brasil e Mundo 2g2f4i TCU determina que INSS adote medidas para melhorar análise de pedidos de benefícios previdenciários 1y336v Publicado
3 meses ago on
27/03/2025
O Tribunal de Contas da União (TCU) Instituto Nacional do Seguro Social (INSS)
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Foram determinadas medidas como a implementação de “mecanismos proativos” para identificar e corrigir falhas na instrução dos requerimentos, antes que afetem o processamento dos benefícios, incluindo as verificações automáticas. A Corte também determinou a adoção de mecanismos de inteligência artificial capazes de “sanar os vícios sanáveis nesses requerimentos”. Além disso, o INSS deverá adotar processo de avaliação da qualidade das análises automáticas ou medidas como treinamentos para os servidores.
“Como esses servidores têm sua produtividade medida em razão da quantidade de processos analisados, há o incentivo para que se esforcem para indeferir os requerimentos. Por outro lado, não há o incentivo para a correta motivação do ato de indeferimento, bem como da efetiva comunicação com os segurados”, disse o relator, ministro Aroldo Cedraz. “Isso reflete na identificação, pelos próprios servidores, de que a cultura do INSS é pela produtividade e não pela qualidade das análises, o que foi refletido em questionário aplicados aos servidores que destacaram que a qualidade das análises realizadas não reflete na avaliação de seus desempenhos”, apontou.
O ministro avaliou ainda que a produtividade “é apenas numérica, deixando de medir a quantidade de segurados que são corretamente atendidos”. Cedraz detalhou ainda o elevado número de inconsistências encontradas, inclusive em outros processos da Corte de Contas, é organizado com as deficiências nas bases de dados do Cadastro Nacional de Informações Sociais (CNIS). Ao comentar o processo, o presidente do TCU, Vital do Rêgo Filho, disse que haverá instrução para nova auditoria de conformidade no INSS, com foco em erros que ocorrem no deferimento de pedidos. “Me pergunto quantos brasileiros foram atingidos por erro do INSS”, disse o presidente.
*Com informações do Estadão Conteúdo
